The cancellation process can vary depending on where you subscribed (directly through activacuity, or Apple App Store).
Please review below to see the steps that apply to you:
If you purchased your subscription from directly from activacuity via our website (on your computer or mobile browser):
- Log in to your account from a desktop or mobile browser (not the mobile app) at https://www.activacuity.com/my-account/view-subscription
- Click on subscriptions. You should then be able to view and cancel your subscription if you wish.
- If you are unable access your account with activacuity, check back – you will have received an email on the date you initially subscribed, titled:
Your activacuity order from {date subscribed} is complete.
This email contains a link to your account. - If you do wish to cancel your subscription, and you are not able to access your account, please send an email to help@activacuity.com. We can help.
Please note: While subscriptions purchased directly through Headspace.com are non-refundable, we understand that situations can vary. If you believe there are special circumstances surrounding your purchase, please reach out to us at help@activacuity.com so our team can review your case individually.
If you purchased your subscription via Apple:
If you purchased a subscription through the Apple iTunes Store or our iPhone application, the sale is final and non-refundable. Your purchase will be subject to Apple’s applicable payment policy, which also may not provide for refunds.
